Study of managerial decision-making: European and American managerial methods

Frank Heller directed an international project on behalf of the Tavistock Institute Human Resources Centre, sponsored by the Social Science Research Council, to research and analyse the management processes at senior levels in a variety of companies in industrialised countries across Europe and in America. The particular focus was on the managerial gap- the differences in business effectiveness between Europe and America and the companies selected for the study across both continents were carefully matched. The research data was primarily gathered through a method of group-Feedback Analysis consisting of questionnaires and discussions on feedback. In 1970, the British Civil Service Department commissioned a smaller project applying Frank Heller's technique developed in the wider project to assess aspects of decision making at Assistant Secretary and Principal/CEO level.

1970-1972

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