Terry George, Sales Staff and Customer Relations Manager

Interviewee was a sales representative before joining the company in 1959.

Topics discussed include:

* sales representative training and induction

* management of sales representatives

* staff benefits

* company reputation

* product line

* communication with sales staff re new products, prioritsation of selling

* sales staff structure

* measurement of staff performance

* competitors

* Empirin and phenacetin

* advertising and marketing ephemera

* Bill Creasy, management style

* marketing team structure

* Peter Howsam, sales team impression of him, changes

* staff incentives

* Fred Coe, management style, changes to sales team structure

* company's relationship with wholesalers, law suits

* relationship with hospitals, hospital contracts

* Bill Sullivan, staff reaction to him, McKinsey report

* pricing

* Wellbutrin

* customer service department roles

* Retrovir

* flotation, effect on sales team

* attitude towards merger.

17 May 2001

2 audio tapes and transcript Tape 25

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