We don’t want there to be any barriers to you coming to or enjoying Wellcome Collection. Here are just some of the services we offer.
All the floors in Wellcome Collection have step-free access.
There are accessible toilets on all floors. A Changing Places toilet will be available on the ground floor from September 2019. Until then, the nearest Changing Places toilet is 15 minutes’ walk away at King’s Cross station.
You’re very welcome to bring along your assistance animals.
We’re a wheelchair-accessible building. We can lend you a wheelchair for your visit – just ask at the Information Point on the ground floor.
If you want to reserve a wheelchair, please call us in advance.
If queuing is not accessible for you, please speak to a member of staff.
Blue Badge parking
We have parking bays for Blue Badge holders. Please call or email us before your visit to book a space.
Our Blue Badge bays are in our car park at 42 Gower Place, behind Wellcome Collection.
Gower Place is one way. You drive into it from Gordon Street. There are two silver car lifts halfway along Gower Place, just past the goods entrances on the right-hand side. The lift you need is the furthest to the right of these two car lifts.
When you arrive, press the buzzer marked ‘security’ or call 020 7611 2222.
There are also Blue Badge parking bays near us. Blue Badge’s London map has more about this.
You can borrow a magnifying glass or magnifying sheet from the ground-floor Information Point.
We also have large-print label guides for our permanent exhibitions and some temporary exhibitions.
There are Braille labels for and tactile reproductions of some of the objects in our ‘Medicine Man’ exhibition. They’re in special drawers set into the gallery walls.
There are fixed induction loops at:
- the Information Point on the ground floor
- Wellcome Café and Shop on the ground floor
- the Library enquiry desks on level 2
- venue hire reception on the lower ground floor
There are fixed induction loops in all the venues and spaces we hire out. We also have portable induction loops. You can get these at the Information Point on the ground floor. Call us in advance to reserve a portable loop.
Access tours and discussions
We offer free tours of our exhibitions for visitors with access needs. They include:
- British Sign Language (BSL) tours
- audio-described tours
- speech to text tours
We can organise guided tours for people with access needs. One of our Visitor Experience Team will come around the exhibitions with you and provide extra help where it’s needed. Call or email us to book a guided visit.