Citizen's Charter Complaints Task Force

Papers relating to the Task Force's two year review of public services complaints systems, and call for comments and evidence from organisations, which included the Patients Association.

Includes the Task Force's 'Interim Report' and 'Effective Complaints Systems Principles and Checklist' and 6 discussion papers entitled 'If things Go Wrong...': No.1 'Access to the complaints system' Jun 1994; No.2 'Complaints systems: simplicity and speed' Jul 1994, No.3 'Complaints systems: fairness' Sep 1994; No.4 'Complaints systems: attitudes and motivation' Oct 1994; No.5 'Information: learning the lessons from complaints' Nov 1994; No.6 'Complaints systems: redress' Dec 1994.

1994-1995

1 file