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The pain of complaining : CAB ICAS evidence of the NHS complaints procedure / report written by Liz Phelps and Ann Williams.

Out of the picture : CAB evidence on mental health and social exclusion / this report was written by Lesley Cullen with contributions from Sue Edwards, Susan Marks, Liz Phelps and James Sandback, Citizens Advice.

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The pain of complaining : CAB ICAS evidence of the NHS complaints procedure / report written by Liz Phelps and Ann Williams.

Out of the picture : CAB evidence on mental health and social exclusion / this report was written by Lesley Cullen with contributions from Sue Edwards, Susan Marks, Liz Phelps and James Sandback, Citizens Advice.