Making services work for poor people.

Washington, D.C. : World Bank and Oxford University Press, [2003], ©2003.

xvi, 271 pages : illustrations (some color) ; 27 cm.

"A Copublication of the World Bank and Oxford University Press"--t. p. and verso.

"This Report has been prepared by a team led by Shantayanan Devarajan and Ritva Reinikka [and others] ... "--p. xiii.

Services can work for poor people but too often they fail -- Governments should make services work -- The framework for service provision -- Clients and providers -- Citizens and politicians -- Policymakers and providers -- Basic education services -- Health and nutrition services -- Drinking water, sanitation, and electricity -- Public sector underpinnings of service reform -- Donors and service reform.

Includes bibliographical references.