Extracts from the customer focus programme.

An internal video under the banner of 'Wellcome customer focus'. Representatives from France talk about their experience of being more customer focused with reference to Zovirax. Firstly, Brigitte Szczepaniak, regional manager in France, speaks. Then, Jean-Pierre Mangeot, President, talks about the new methodology. Thierry Hoffman also contributes, followed by Martine Leroy, Regional Manager. A representative of Wellcome talks about the emerging markets in Latin America, after a period of political unrest there.