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Booking and attending our events

The majority of our events are free. We have ticketed events, unticketed events, drop-in events. Occasionally we run paid events too.

Ticketed events

Although most of our events are free, many require a ticket to attend. This is so that we can manage numbers to ensure everyone has the best possible experience at our events.

If an event is ticketed, you will need to book a ticket via its page on our website. It will take you to the Eventbrite page to complete your booking. We cannot process ticketed bookings by phone or email.

Bookings are limited to two per person.

Please be aware that booking a ticket for a free event does not guarantee your place. Admission is on a first come, first served basis for ticket-holders, so you should aim to arrive 15 minutes before your event is scheduled to start.

As we offer a free and popular public programme, we have to significantly overbook to allow for no-shows and to avoid having any empty seats which could otherwise be enjoyed by those who would like to attend.

If you have previously registered to order event tickets, you can log in to your account on the Eventbrite website.

Waiting list for ticketed events

We run a waiting list for most free ticketed events. It opens 60 minutes before the event starts.

  • You must be registered for the waiting list in person. You can take away a maximum of two tickets.
  • When you register for the waiting list, you'll be given a numbered ticket to take away, so you can enjoy the café, galleries and bookshop if they are open before the event.
  • Around 10 minutes before the event starts, pre-booked places that fail to show are allocated to waiting list ticket holders according to the numbers on their tickets.

Your personal information

Wellcome Collection uses Eventbrite to process tickets. During the booking process you must accept the Eventbrite terms of service and have read their privacy policy. In doing so, you agree that Eventbrite will share your information with Wellcome Collection (the event organiser). Wellcome Collection will protect your information in accordance with data protection law and will only contact you in relation to the event you have booked (such as reminder emails and a feedback survey). If you opted into receiving our What's On email, we will also contact you with information about Wellcome Collection and forthcoming events.

After the event you may be contacted to take part in a survey to find out what you thought about it. Your details will not be passed on to any third parties and will only be used for the purposes of this survey.

For further information about how we handle personal data, please see Wellcome's privacy statement.

Unticketed events and tours

Many of our events are unticketed.

Some of these require you to arrive at the beginning of the event to participate, such as our Packed Lunch events.

For other events, such as our late-night events where activities happen all over the building or our guided tours, you just have to turn up, and there is usually room for everyone.

The format will be clearly marked on each specific event or tour page.

In-gallery events

Some of our events take place in the gallery space. At busy times, we will be operating timed tickets for entry into the gallery to manage visitor numbers. If this is the case, please collect a ticket first from the Information Point on level 0. These tickets are first come, first served and please be aware that tickets can run out if we are busy.

Paid events

Some of our events are paid, and these open for booking as soon as we publicise them. This is usually when our What's On guide comes out.

Where we offer concessionary rates, these apply for people over 60, students, people on jobseekers allowance and people registered as disabled. Assistants for people registered as disabled go free.

We regret that tickets cannot be refunded unless the event is cancelled. Please check your tickets. Mistakes cannot always be rectified.

Any personal information that you provide to Wellcome Collection in the course of any transaction with us (except credit card details which shall be kept confidential) will be processed in accordance with Wellcome's privacy statement. After the event you may be contacted to take part in a survey to find out what you thought about it. Your details will not be passed on to any third parties and will only be used for the purposes of this survey.

Access events

Wellcome Collection is committed to providing access to our events for visitors with disabilities.

If you have any special access requirements, please let us know, as we want to make sure you enjoy your visit. For further information about the range of services we offer to our visitors with disabilities, please see our accessibility page.

During the event

Please be aware that any event in Wellcome Collection may be photographed, filmed or otherwise recorded (including live streaming to any Wellcome Trust or event partner website) for the purpose of furthering the Wellcome Trust’s charitable objective of promoting public engagement with science, through whatever medium worldwide (including but not limited to TV, radio and online). If you are uncomfortable with being photographed, filmed or otherwise recorded, please speak to a member of staff when you attend the event.

You are welcome to enter Wellcome Collection and participate in our events but are requested to be respectful to other participants and speakers/performers and not to use defamatory, abusive, obscene, racist or discriminatory, or otherwise inflammatory remarks. We reserve the right to refuse entry or to eject participants.