Visit us


Information about our toilets, security, cloakroom and more to help you plan your visit.

Information Point

Our visitor Information Point is in the atrium on the ground floor. 

Ask one of our Visitor Services team about your visit to Wellcome Collection. The Information Point also serves as a meeting point for our free public guided tours.

+44 (0)20 7611 2222


Visitor toilets are located on level -2, level -1, level 0, level 1 and level 2. These floors also have adapted toilets.


Please be aware that CCTV operates throughout the building for the security and safety of our staff, visitors and property, and to monitor visitor patterns. We request that visitors do not leave pushchairs, baggage or any other personal belongings unattended. We reserve the right to search your bags in the interest of security. Large bags are not permitted inside the galleries.

Lost property

To enquire about lost property, please visit our Information Point on the ground floor in person, call +44 (0)20 7611 2222 or email

In order to recover lost valuables, please ensure you have a form of ID with you when visiting us to pick it up.


Wifi is free and available for all throughout Wellcome Collection. However, if you are in the café and aren’t eating, please make way for those who are during busy periods.

Wifi is limited to one hour in the Reading Room.


The visitor cloakroom is on level 0 behind the information point. From 7 May 2018 we are changing the sizes of bags we can accept in the cloakroom.

Baby changing

Baby changing facilities are located on the ground floor on level 0.