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Accessibility

Photograph of a Wellcome Visitor Experience Assistant speaking into a phone whilst giving a speech-to-text tour of a gallery. In the foreground is a tablet displaying the transition.
Speech-to-text tour, Mike Massaro. Source: Wellcome Collection. CC BY-NC.

We want you to feel included in all that Wellcome Collection has to offer. Our ongoing commitment is to make our building, services and programme as accessible and inclusive as possible, removing and reducing barriers to visiting us.

Our staff are friendly, aware of the diversity of visitors’ access needs, and are here to support you in your visit. We welcome your feedback on your experience here.

Step-free access

All the floors in Wellcome Collection have step-free access, although access may be limited for larger wheelchairs and mobility devices in some areas.

Wheelchair users

We have a wheelchair-accessible building. If your wheelchair or mobility device is 75cm or wider, access to certain areas of the building may be limited. Please contact us if you have a larger device and we can help you plan your visit.

We also have wheelchairs available to borrow during your visit – just ask at the Information Point on the ground floor. Or call us in advance if you would like to reserve a wheelchair.

Access team+44 (0)20 7611 2222

Accessible toilets

There are accessible toilets on all floors. A Changing Places toilet is now available on the ground floor.

Assistance animals

You’re very welcome to bring along your assistance animals.

Queues

If queuing is not accessible for you, please speak to a member of staff.

Blue Badge parking

We have parking bays for Blue Badge holders. Please call or email us before your visit to book a space.

Our Blue Badge bays are in our underground car park at 42 Gower Place.

Gower Place is one-way. You drive into it from Gordon Street or Endsleigh Gardens. Halfway along Gower Place on the right-hand side, just past the goods entrances, there are two silver car lifts. The lift you need is the furthest to the left. It has a sign for Wellcome Trust and Wellcome Collection.

When you arrive, please press the buzzer marked ‘security’ or call 020 7611 2222.

There are also Blue Badge parking bays near us. Blue Badge’s London map has more about this.

Visual access

You can borrow a magnifying glass or magnifying sheet from the ground-floor Information Point.

We also have large-print label guides for our permanent exhibitions and some temporary exhibitions.

There are Braille labels for and tactile reproductions of some of the objects in our ‘Medicine Man’ exhibition. They’re in special drawers set into the gallery walls.

Induction loops

There are fixed induction loops at:

  • the Information Point on the ground floor
  • Wellcome Café and Shop on the ground floor
  • the Library enquiry desks on level 2
  • venue hire reception on the lower ground floor

There are fixed induction loops in all the venues and spaces we hire out. We also have portable induction loops. You can get these at the Information Point on the ground floor. Call us in advance to reserve a portable loop.

Access tours and discussions

We offer free tours of our exhibitions for visitors with access needs. They include:

  • British Sign Language (BSL) tours
  • audio-described tours
  • speech to text tours

Explore all of our access events or join our mailing list for future access events.

Guided visits

We can organise guided tours for people with access needs. One of our Visitor Experience Team will come around the exhibitions with you and provide extra help where it’s needed. Call or email us to book a guided visit.

Get in touch

Access team+44 (0)20 7611 2222